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Luxury Surveillance

  • For example, people purchase home surveillance technology and its add-ons (Ring surveillance cameras and the Neighbors app that networks their users) so that they will feel and actually be safer. But the data shows that people who use these devices are not only no more safe than they were without them; they also feel less safe. By producing anxiety in some of its customers, Amazon makes their need for its products seem more intense, even though the products themselves produce the anxiety.